Shipping policy

Here's a cleaner, more premium Shipping & Delivery Policy for Ryoya:

Shipping & Delivery Policy

At Ryoya, we're committed to delivering your pet essentials quickly and safely. Below you'll find information regarding order processing, shipping, delivery times, and frequently asked questions.

Order Processing

All orders are processed within 1-2 business days, Monday through Sunday.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

  • Standard Shipping: 3-5 business days

  • Estimated Delivery Time: 14-40 business days

  • Shipping Days: Monday through Sunday

  • Shipping Cost: FREE on all U.S. orders


Order Tracking

Yes! Every order includes tracking information.

Once your order ships, you'll receive an email containing:

  • Your tracking number

  • A link to track your order's progress

If you need additional assistance, please contact us at:

Email:  vitawrapstore@gmail.com

 

Our Customer Support team responds to inquiries within 12 business hours.

Packaging

Every order is carefully packaged to help ensure your items arrive safely and in excellent condition.

Shipping Carriers

We primarily ship through FedEx, though UPS, USPS, or other reputable carriers may be used depending on your delivery location.

Order Cancellations

Changed your mind?

Orders may be canceled within 24 hours of purchase for a full refund, provided the order has not already been shipped.

To request a cancellation, please contact:

Email: vitawrapstore@gmail.com

Damaged, Defective, or Missing Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

After reviewing your request, we will provide one of the following at no additional cost:

  • Replacement item

  • Full refund

  • Prepaid return shipping label, if applicable

If your tracking information shows your order as delivered but you cannot locate it, we recommend contacting the shipping carrier first. If you still need assistance, our support team is here to help.

Multiple Shipments

While we make every effort to ship your order in one package, certain circumstances may require multiple shipments.

Common reasons include:

  • Product availability

  • Large orders requiring separate packaging

  • Products shipping from different fulfillment locations

You will never be charged additional shipping fees for multiple shipments.

Incorrect Items

If you receive the wrong item, please contact us as soon as possible.

We will:

  • Ship the correct item promptly

  • Provide a prepaid return label for the incorrect item

  • Cover all return shipping costs

Items being returned must remain unused and be returned in their original packaging.

Payment Methods

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

Your payment method will be charged immediately once your order is successfully placed.

Contact Us

Customer Support Hours: Monday-Friday, 9:00 AM-5:00 PM PST

Email: vitawrapstore@gmail.com

Company Name: Ryoya

We strive to respond to all emails within 12 business hours and are committed to providing exceptional service every step of the way.